To contact us with questions regarding shipping or order processing, or for the status of an order that has already been placed, send us an email at custserv@anandaapothecary.com or call us at (303) 440-3766. We make every effort to ship your order within 24 hours of receipt, Monday through Friday. All orders are shipped via USPS First Class, Priority Mail or Express Mail.

Shipping Costs and Methods

  • We offer shipping options through both USPS and FedEx. You will select your preferred shipping carrier and method when checking-out.
    • For more information on USPS shipping policies, or to track your order, please visit www.usps.com.
    • For more information on FedEx shipping policies, or to track your order, please visit www.fedex.com.
  • All shipping methods are "live-rate." This means that whatever it costs us to ship, is the amount you will be charged for shipping; we pass the shipping cost from the provider directly to you, so we can keep everything as affordable as possible!

Please use the shipping address where you receive your postal service mail. 'Delivery Confirmation' is a free service, and occurs with every shipment. The Ananda Apothecary is not responsible for shipments once they are indicated as delivered by the shipping provider.

Signature Requirements

Orders less than $500 are sent without a signature confirmation requirement. A signature confirmation is required for some orders over $500 at our discretion, and the $1.80 fee charged by the Postal Service for the confirmation will be added to the order before shipping. You may also request to have a signature confirmation added to smaller orders if you feel it necessary for safe delivery of your package.

International Orders

International Priority service is sent via USPS Global Priority - costs average ~$25 for the first pound, and ~$30 including a second. We will do our best to pack your order safely in a small flat rate box (this works well for 5ml and 10ml bottles) which keeps the International Priority shipping charge down to a minimum. International Express is a faster option, with better package tracking.

Order Processing

At The Ananda Apothecary, we know your order is important to you, and we give each and every one our utmost attention. Orders are shipped as quickly as possible. Orders using a standard service are processed in the order in which they are received. These orders are processed within 24 hours (excluding Saturday and Sunday) of being received.

Rush and Express orders are put at the top of the order-processing queue and will be shipped the day the order is received, provided they are placed before 12 pm MST (GMT -06:00).

Payment Methods

You may pay for your order by Visa, Mastercard, American Express, or Discover. If you would like to pay by personal check or money order, please do not use the online order process - instead, call us or email us your order. We will process your order immediately upon receipt of payment (there may be a short waiting period for clearance of a personal check). Please make checks or money orders payable to 'Ananda LLC'.

Refunds and Returns

Our Return Policy (in brief): The Ananda Apothecary does not accept returns or offer refunds on any purchase unless it is damaged or defective. We can not accept any bottles that have been opened. A defective product is described as damaged in shipping, broken or leaking bottles during shipping, or any product that is deemed to be compromised of its integrity from the shipping process. Upon receiving your order, please inspect it, including the oils in the bottles, and let us know if there are any discrepancies within 48 hours of receiving your package.

The Ananda Apothecary's 'no-hassle' return policy:

  • We are happy to accept returns of unopened damaged/defective bottles within 30 days of purchase.
  • Return requests MUST be made within 30 days of order receipt as indicated by the delivery tracking system of the US Postal Service. Requests made after this time will not be honored.
  • A Return Merchandise Authorization (RMA) number must be received with your return to complete the refund process. To return any items, you must first receive an RMA number from us.
    • Please email custserv@anandaapothecary.com, or use the contact form here, and let us know your order number, and what items you'll be sending back. We'll send you an RMA number right away. The RMA number you will be issued MUST appear on the address label of your package, and on any documents within the package as well.

Diffusers: 

  • If you've ordered a diffuser, know we have personally checked it to ensure it functions properly before leaving our facility.
  • The Ananda Apothecary offers a 90-day money-back guarantee of ALL of our diffusers.
  •  Should you choose to return your diffuser within the 90-day window, all contents in the box (as received) must be returned for a full refund.
  • A Return Merchandise Authorization (RMA) number must be received with your return to complete the refund process. To return any items, you must first receive an RMA number from us.
    • Please email custserv@anandaapothecary.com, or use the contact form here, and let us know your order number, and what items you'll be sending back. We'll send you an RMA number right away.
    • The RMA number you will be issued MUST appear on the address label of your package, and on any documents within the package as well.
    • This process ensures we are able to track and process your return in the most efficient manner possible. Thank you for your understanding!

To maintain quality and integrity, we cannot accept returns of opened bottles. Samples are available of each single essential oil in our collection. We encourage you to utilize this service if you are tentative about your purchase. Returns of essential oil samples are not allowed.

Again, your order is important to us. We are committed to providing you the best service possible in every way! To speak to someone right now, call us at (303) 440-3766, or email us at custserv@anandaapothecary.com.